Term & Conditions

All sales are final. Deposit for purchase is not transferable or refundable.

14 Day Return Policy With 25% Restocking Fee

Delays in production and shipping may occur. The shipping times we quoted are only estimated and not guaranteed. Delays in production or shipping cannot be treated as a valid reason to cancel or chargeback the order, no exceptions. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. When it comes to ordering times, we are dependent on the factory and the freight carriers to provide us with the estimated shipping date. Some specialty furniture carriers are unable to provide us with up-to-the-minute tracking information that you see more commonly with smaller packages. Shipping delays due to increased security by governments and customs agencies may also occur, which is beyond our control.

In some cases, MIG Furniture Inc. may ask you to fill out a credit card authorization form and/or send a copy of a photo ID and/or your credit card. Your completion of this authorization form helps us protect you, our valued customers, from credit card fraud. All information entered on this form will be kept strictly confidential.

Please note: It is a requirement of most merchant service providers that your shipping address must match your billing address, or be on file with your credit card company. If you have your furniture shipped to an address other than the billing address, make sure that your bank has your shipping address on file. If not, call your bank and ask to add your shipping address as an alternate address to your account for the Address Verification Service (AVS). Before we ship such orders, we will contact you and your bank on the phone to confirm your information, so making sure that your shipping address is on file with your credit card company will expedite your delivery.

A receipt with an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of a sale offer. MIG Furniture Inc. reserves the right, without prior notification, to refuse service to any customer and/or to limit the order quantity on any item. Verification of information may be required prior to the acceptance of any order. International Orders: Please keep in mind that there might be a customs duty charge or a brokerage fee imposed by your government or another entity in your country on items that are received from the United States. You are responsible for all customs, brokerage fees, duties, and taxes that are imposed when these goods are imported into your country.

Color, texture, and graining variations can occur in organic products like leather, wood, and stone. These are not normally considered imperfections. For leather products, all colors other than Black are bound to have variations in every product line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture, or any other physical attribute after receiving the delivery of your product.

This website neither designs nor manufacture any of the products offered or sold on it, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the province and responsibility of the manufacturer, the purchaser, and the shipper. All deliveries are curbside only unless previously agreed upon otherwise and specified on the invoice.

1. Overview

Our White Glove Delivery Service includes inside delivery, placement in the room of choice, assembly (if required), and removal of packaging materials.

2. Delivery Scheduling

• Customers will be contacted in advance to schedule a delivery appointment.
• An adult (18 years or older) must be present at the time of delivery.
• Delivery windows are estimates and may be subject to change due to weather, traffic, or unforeseen delays.

3. Inspection Requirement

• All items must be inspected at the time of delivery.
• Any visible damage, missing items, or concerns must be noted on the delivery receipt before signing.
• Failure to report damage at delivery may result in the denial of a damage claim.

4. Site Preparation, Property Protection & Liability

• While our White Glove delivery team exercises the utmost care during delivery and installation, we are not responsible for damage to floors, walls, ceilings, door frames, staircases, elevators, driveways, or other property conditions that are pre-existing, structurally inadequate, or not suitable for the size and weight of the furniture.Customers are responsible for:
  • Ensuring that delivery pathways are clear, accessible, and structurally capable of supporting the weight of the items.
  • Protecting delicate flooring and wall surfaces (e.g., hardwood, marble, tile, specialty finishes).
  • Confirming that the furniture will fit through all entryways, hallways, staircases, and elevators prior to delivery.

  Our team reserves the right to refuse delivery if access is unsafe or if there is a high risk of property damage or personal injury.

  By accepting delivery, the customer acknowledges these terms.

5. Assembly

• Assembly is included only for items that require standard assembly.
• Modifications, wall mounting, electrical, or structural alterations are not included.

6. Packaging Removal

• All standard packaging materials will be removed and disposed of at the time of delivery.
• Crating removal is included unless otherwise specified.

7. Refusal or Rescheduling

• If delivery is refused for reasons unrelated to damage, restocking and return freight fees may apply.
• Missed delivery appointments may incur additional charges.

8. Claims

• Concealed damage must be reported within 24–48 hours of delivery with photographs.
• Claims submitted after this period may not be eligible for resolution.

If items are damaged OR SUSPECTED TO BE DAMAGED, the fact must be documented with the delivery company at the time of delivery. The delivery driver must wait while you inspect the delivery. If the driver does not agree to wait, note this on the bill of delivery WHEN YOU SIGN to accept the delivery. NOTE ON THE DELIVERY SLIP before you sign your name if the box shows any signs of damage on the outside. Note your concerns on the delivery ship, insist the package be opened for inspection outside, and if the driver refuses, write it down on the delivery ship and get a copy – or refuse the delivery. In order to support any potential damage claim, you must notify us within 24 hours by phone or by email. We will either replace the damaged item, at our expense, send you a replacement part or send you the whole item. Rest assured, your satisfaction is our main concern.